This simple but thorough behavioural training offers a solution for those who find it difficult to deal with people that are completely different from themselves. It offers clear principles to deal with situations that a lot depends on, or where emotions may flare up.

It takes very little time to become familiar with the theory behind it. Aware of the theory, participants immediately start practicing with a training actor on their own real life cases. There is no theorising on how things could maybe turn out to develop; instead the actor embodies the person that the participant finds it hard to deal with in their work situation. Within seconds the participants find themselves back acting out their personal interaction patterns. But this time they can start changing them, and keep practicing the new patterns.

During the practice we keep stopping short just before things start to go really wrong. This way the existing skills are strengthened, while at the same time keeping an eye on possibilities to improve.