How to organise masses of people in such a way that they can cooperate in large groups without getting out of touch or even working against each other?
Invent rules, many many rules, and then put them on paper, so that employees could know what they should be doing. That is the knee-jerk organisational approach. And it’s often understandable: after all, if a plane falls from the sky, or if a bank account is not correct down to the last penny, you do want to be able to point a finger, or better even: you want to prevent these things.
However, those procedures are not always beneficial for the quality of work or the communication. Employees then develop all kinds of smart work arounds, sometimes by slightly bending a rule or two, to ‘just’ do their work. Just meaning: doing a proper job, as seen through the eyes of the employee.
People are quite inventive in doing their job well, sometimes in an almost invisible way. On a recent train ride with the family, the conductor went to get a special ticket puncher to cut my daughter’s ticket. The tension rose slightly, culminating in a festive ticket punch, causing a feeling that lasted the rest of the ride to Maastricht. How easy it is sometimes to make a 5-year old happy.
And now, months later, the little ticket keeps popping up in our house. My daughter is converted into a driven train lobyist. And all this is accomplished with a cheap ticket puncher. Let them loose, these professionals. I only hope this dolphin puncher is not going to be caught in a procedure. naar Nederlands
Mass Psychology for Dummies
Highlights from mass psychology brought together in a funny 3-minute video. About the overrating of leadership, and the importance of first followers. (with thanks to Krijn Korver) naar Nederlands
“Wish you were here”
“Why write holiday postcards,”was the recurring question from people around me this summer, when they observed the many hours that I spend writing cards, also the addresses. “You can print those nowadays, you know.”
To me, however, this offers a yearly moment of reflection. Noticing that I haven’t seen someone for a(nother) year, I become acutely aware if not having seen the person makes me sorry or not. Ever so often I stop writing, but usually the mailing list gets longer every year, with good memories attached.
In some cases it also provides a good exercise. Especially if the interaction wasn’t all that smoothly in the past year, I force myself to keep searching until I find something that I can truthfully thank the other for. And I write that down.
If you read this, and you unexpectedly didn’t get a card, I probably lost your address, or Outlook did something funny. Please drop me a mail at email@example.com with your snail-mail address , and I will be thinking of you next year as I write an old fashioned postcard.
The Swedish Mail has developed a new approach to sending cards, and uses Facebook and other applications in an ingenious way to automatically produce postcards that are supposed to convey a feeling of intimacy.
When involved in some serious learning, you can end up in an area where your language falls short in describing what is happening. Your new experiences are not connected with known words, yet. As soon as the first surge of enthousiasm is gone, the very source of that enthousiasm seems to have been washed away, simply because of a lack of connection with your existing world of reference.
To facilitate retention of the new, I sometimes invite participants to express themselves about the new experiences in ways that they are not very familiar with. It helps to form connections between their old knowledge and what is newly learned. One way to do this, is by making a colourful painting, while keeping a certain theme in mind. The small pieces of art that are the result of this, often carry a lot of meaning for their maker. Once I ran into a former participant two years after a programme, and she opened the conversation showing her painted object: “Look, I always have this with me in my car. It helps.”
Recently I was cleaning up after a programme, and wiping the paint dishes left me with the colour patterns below.
Now that the producer of the Blackberry is in stormy weather, it comes as no surprise that critical noises are rising, as in this open letter. The writer asks for positive action, whilst referring to a TED speech by Simon Sinek on inspiring leadership. At 17.00 minutes there is the quote ‘Martin Luther King gave the “I have a dream” speech, not the “I have a plan” speech.’
Coaching met boogschieten
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Als leidinggevende of HR-functionaris weet u na afloop voor wie u dit kunt inzetten binnen uw organisatie.